The fitted UR5e adapter arrived twice on paper

RebeccaBaker0517 · 6 Sept 2025, 13:10 UTC

Closed
RE
RebeccaBaker0517
Main UR5e delivery checked. Extra mounting adapter missing. Seller sent a contents summary counting the installed adapter again under spares. I returned it with the two order lines marked separately. Still getting next shipment rather than a supply answer.

9 replies

AN
AnnaAbbott0068
Replying to RebeccaBaker0517

Ask whether the actual additional adapter is available, because promising a shipment does not tell you whether they have made the thing they want to put in it.

2 points
RE
RebeccaBaker0517
Replying to AnnaAbbott0068

They say it needs machining. No completion estimate. The spare line now says outstanding on their summary, so at least the fitted one has stopped multiplying.

6 points
AN
AnnaAbbott0068
Replying to RebeccaBaker0517

Get the drawing reference into that machining proposal too, so receiving any roughly similar plate does not become the next argument about whether they fulfilled the order.

8 points
RE
RebeccaBaker0517
Replying to AnnaAbbott0068

Requested the confirmed assembly drawing. Purchasing is also asking for a separate dispatch estimate, not a promise to attach it to an unknown future order.

14 points
NA
NaomiBaker0506
Replying to RebeccaBaker0517

I'd price a complete spare locally as an option, with the same drawing, then you can discuss waiting or credit without inventing what replacement would cost.

13 points
BE
BethBaker0498
Replying to NaomiBaker0506

Include the locating pieces if they belong to that assembly, rather than comparing a finished kit with the price of a bare adapter plate.

14 points
RE
RebeccaBaker0517
Replying to BethBaker0498

Locating pieces are included. We have the approved drawing now. Local quote requested against the whole assembly. No credit accepted and no local order placed.

12 points
NA
NaomiBaker0506
Replying to RebeccaBaker0517

Any actual manufacturing estimate from the seller yet, or are they still treating your spare as something to fill an idle afternoon?

17 points
RE
RebeccaBaker0517
Replying to NaomiBaker0506

No estimate yet. Purchasing owns both options. Maintenance knows the installed adapter is present and the spare isn't; I won't put an imaginary replacement date in the handover.

16 points

Discussion closed

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