Our imported package uses Fairino FR10 for tray unloading with a machined polymer sleeve in a small parts assembly workshop.
It stops intermittently.
I've been waiting 51 days since reporting it to the unnamed seller we bought from through Alibaba.
I sent a phone video; they asked for more information.
Fair, but what would actually help?
Our imported handling package stops intermittently (Fairino FR10, tray unloading)
NoraCarter1018 · 2026年7月13日 09:53 UTC
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5 条回复
The alarm text and sequence position would help focus your report. Do you have the alarm as displayed before restart, and can you place the stop relative to release?
13分Captured it: missing process confirmation. The unedited video shows a wait before release. I'd described it as a dropped part, which didn't help.
4分Send a corrected description supported by the exact alarm, full recording and installed version details. Ask support to identify the expected confirmation and assign responsibility for the next diagnostic action.
12分The missing confirmation and pre-release wait narrow my report. I still need support to identify the next diagnostic step.
21分A narrower report helps. You're still waiting on a diagnostic step, though, so partial is accurate.
11分