Our imported package uses Fairino FR10 for tray unloading with a machined polymer sleeve in a small parts assembly workshop.
It stops intermittently.
I've been waiting 51 days since reporting it to the unnamed seller we bought from through Alibaba.
I sent a phone video; they asked for more information.
Fair, but what would actually help?
The alarm text and sequence position would help focus your report. Do you have the alarm as displayed before restart, and can you place the stop relative to release?
Send a corrected description supported by the exact alarm, full recording and installed version details. Ask support to identify the expected confirmation and assign responsibility for the next diagnostic action.