Twenty-four days on our UR5e unloading ticket. Alibaba seller wants more evidence. I need one traceable occurrence, not a diagnosis inferred from the stopped housing.
UR5e housing-unload ticket needs the event behind the phone clip
ElliotBrooks0857 · 2026年6月26日 12:41 UTC
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What does the clip establish about the sequence before the stop? If it begins with the housing already held, it cannot tell support whether the preceding fixture release happened as intended.
16分Housing is held when filming starts. Earlier fixture release isn't visible. The saved event gives time and active step.
16分Use those to ask for the relevant retained fixture history, and name what the video cannot show. Also send the installed job revision; the active-step name needs to be interpreted against the job that actually ran.
18分Job revision linked. Maintainer recovered the fixture history for that occurrence; support identified a missing release confirmation, but its cause remains unestablished.
22分