The clip I sent shows our UR5e holding a sleeve after the tray-loading stop. Support's reply talks about source availability, but the displayed wait is for the receiver. Thirty-seven days into this ticket, I want the author to name the actual condition in the installed job before we gather another video.
ur5e sleeve ticket with a video of the wrong waiting step
KaiAbbott0019 · 2026年4月1日 10:18 UTC
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Does the retained job export identify the waiting step and the preceding request or confirmation for that same occurrence?
19分It does. The selected receiving tray is recorded too. Sent that with the full lead-in; the technical contact is checking why their first reply described the source branch.
8分Has the technical contact identified the receiver condition now, Kai?
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