The clip I sent shows our UR5e holding a sleeve after the tray-loading stop. Support's reply talks about source availability, but the displayed wait is for the receiver. Thirty-seven days into this ticket, I want the author to name the actual condition in the installed job before we gather another video.
It does. The selected receiving tray is recorded too. Sent that with the full lead-in; the technical contact is checking why their first reply described the source branch.