Our separate FR5 accessory order should make 42 kits, each with a locating block. The sealed box has 36 blocks. Seller says pieces; invoice and final per-kit message say otherwise. Which comparison should I send?
The rest matches. We can assemble 36 complete kits with six left waiting for their blocks. I've kept the original packaging and item counts, not just a photo of the shortage.
Sent. They accept our physical count but still say the invoice quantity is pieces. I've asked them to address their own message listing a block in each kit rather than repeat the invoice total.
Does that final message explicitly cover this order reference and quantity? A clear link would let you identify the conflicting instructions without asking the person reviewing it to infer which conversation belonged to which batch.
Theo, yes, exact order reference and 42 kits in that exchange. Leo, quantity received is agreed; the supply obligation remains disputed. Purchasing now has the linked entries together.
That is the disagreement to preserve. A sealed outer box doesn't by itself explain where the shortage arose, but neither does calling the quantity pieces answer the agreed contents.
Seller's order contact has now accepted that six blocks are outstanding and offered standalone supply with carriage included. No date or collection reference yet. Stores remains at 36 complete kits.