The seller sent a handover message for our FR10 sorting package, including the matching controller cable. The freight agent is still waiting for warehouse receipt and quotes another number. Forty-eight days of this, and I still cannot tell the parts-preparation team where the crate is. What would establish which party actually has it?
I cannot schedule setup while our FR10 has no warehouse receipt
PavelBennett0701 · 2026年3月21日 12:49 UTC
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Ask for a physical handover record naming the receiver and your crate marks. The seller's booking reference alone won't establish who took it.
13分The document names a local collection firm. Agent says it has no warehouse entry under that number. I have asked the collection firm to confirm the crate mark and destination.
3分Does the seller have the collection firm's signed receipt, or only an instruction to collect? Similar-looking paperwork can leave those two sides arguing about different events.
12分Only the instruction so far. The collection firm says it is checking the vehicle records; it has not confirmed receiving our crate.
2分Then keep the location unknown in your setup plan. A vehicle-record search might help, but it isn't the missing receipt yet.
25分Any answer from that search, Pavel?
11分If they produce a handover, check the crate marks and listed package contents before treating it as your FR10. A date and a vehicle alone can describe somebody else's collection.
-5分I'd also keep the controller cable named in the receiving list. Once the location issue is settled, it will be easy for the complete-package question to disappear behind a delivery tick.
17分Pavel, has anyone now confirmed physical custody? That is still the answer your preparation team needs before rearranging the bench.
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