One FR10 crate received against a two-package description

One crate in the arrival photos, with the arm-crate label visible. Nothing else wrapped beside it. I have kept those separate from the seller's packing photos.

Give the coordinator the missing controller-crate reference as its own search item. Include the received crate reference for comparison. One pallet and two packages can refer to different counting levels.

The packing photograph should help explain what was meant to travel together, but it still leaves the later handovers to trace. Does it show both identified crates on one pallet?

It shows two crates beside each other, Leo, not on a pallet. I had been calling it the packed pallet photo, which was too generous.

Thanks for checking the photo, Harish. That changes the search question: did the controller crate join the consolidated load at all, rather than where it came off your pallet?

Has the coordinator found a handover for that crate reference? The received arm label should not be used to close the controller search.

They found a warehouse receipt with the controller-crate reference, Victor. No onward handover yet. Maya, installation stays unbooked; we are not treating a warehouse entry as an arrival date.

Is that a current physical location, Harish, or an older receipt they are using to start the search?

Older receipt, Leo. Current location still unconfirmed. Thanks for catching that wording before I repeated it as found at the warehouse.

Ask who is checking that warehouse now and when they will update you. You've finally got a specific place to investigate, even though the crate itself is not found yet.