I asked for the agreed pre-shipment fixture-loading demonstration, but the seller sent general FR10 movement with the pad faces out of view; I cannot link the tool or samples to our order, so I need a more specific request rather than another longer clip.
Ask for the package and fitted-tool identifiers in the recording, then the agreed sample pickup, transfer and release. Longer footage of the same unidentified movement leaves the same gap.
Does the seller understand which observations were agreed for the demonstration? Put those beside the missing views, so they answer your order rather than send their standard movement video again.
Then keep those as outstanding observations until the identified setup is actually shown handling the samples; acknowledging the gap is useful but doesn't complete the demonstration