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DanLoop · 2025年10月24日 13:26 UTC
Shipped, or will ship? Ask them to choose.
11分Also ask them to identify the missing contents individually. Separate shipment of controller doesn't necessarily answer where the pendant cable is, even when everyone assumes it must be in that box.
12分Their exact wording is sent separately, but the attached document is our arm packing list again; I have asked for the controller and cable package reference by name.
12分Ask for the physical handover tied to that package marking as well, since a new freight reference could still describe paperwork without a collected crate.
8分Have receiving mark the controller and cable outstanding against the complete order. The arm arrival should not make the practical setup look ready to the person arranging training.
19分Yes. No controller, no complete package.
18分Aisha, would you chase the seller or agent first when there isn't even a second marking yet? I'd be reluctant to send freight on a search for an unnamed box.
5分Seller first for the missing package identity and claimed handover, then the receiving agent can verify something specific rather than search using the delivered arm reference.
13分Receiving list corrected and setup left unbooked; the seller has now supplied a proposed controller packing list, which says cable included, but no evidence that this package was collected.
14分Proposed list. So sent separately is still unsubstantiated.
13分Keep that distinction in the update to your installer. A list of intended contents helps the supply query; it does not give them a delivery date to plan against.
19分Seller has referred it to their dispatch contact for a collection answer; I have not changed the shortage status or reported a confirmed shipment.
20分Any replacement supply option being discussed in parallel, or are they treating the dispatch query as the only route? Worth knowing if the alleged separate package can't be found.
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