Where is the separate FR10 controller shipment the seller says exists?

Their exact wording is sent separately, but the attached document is our arm packing list again; I have asked for the controller and cable package reference by name.

Ask for the physical handover tied to that package marking as well, since a new freight reference could still describe paperwork without a collected crate.

Yes. No controller, no complete package.

Aisha, would you chase the seller or agent first when there isn't even a second marking yet? I'd be reluctant to send freight on a search for an unnamed box.

Seller first for the missing package identity and claimed handover, then the receiving agent can verify something specific rather than search using the delivered arm reference.

Receiving list corrected and setup left unbooked; the seller has now supplied a proposed controller packing list, which says cable included, but no evidence that this package was collected.

Proposed list. So sent separately is still unsubstantiated.

Keep that distinction in the update to your installer. A list of intended contents helps the supply query; it does not give them a delivery date to plan against.

Seller has referred it to their dispatch contact for a collection answer; I have not changed the shortage status or reported a confirmed shipment.

Any replacement supply option being discussed in parallel, or are they treating the dispatch query as the only route? Worth knowing if the alleged separate package can't be found.