I showed our team how to start the FR5 housing-transfer job and watched each person complete a clean tray. I thought that was a handover. Now an empty source pocket means a call to me, and a stopped transfer means a longer call because nobody knows whether the housing reached the destination. They are asking sensible questions that my instructions never answer. How should I rebuild this without making a giant book nobody will use?
The destination counter advances before placement is confirmed. That is why they ask which pocket has the housing. I had been explaining it from memory.
Please don't make the book smaller by removing the reason to stop. Our old quick sheet had retry in big letters and the uncertain-part warning on another page. Guess which bit survived when somebody laminated it for the station.
Who has tried reading it without you talking? That's where our nice clear wording fell apart. We knew what next pocket meant, so we hadn't noticed it meant two things to everyone else.
Cover is booked. First paper walkthrough found that destination pocket meant the next empty one to one lead and the last attempted one to the other. We have changed those labels.
Added to the supervised checks before handover. Thanks for the reading exercise, Jo; the leads found a problem I kept explaining away without noticing.