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My delivered UR5e adapter was not in the sample trial

BenAllen0283 · 2026年8月19日 06:31 UTC

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BE
BenAllen0283
I paused installation: delivered UR5e tool adapter differs from our plastic-sample trial. Thirty days of 'equivalent', no comparison.

2 条回复

BE
BethAllen0324

Ask for a comparison of the assembled connection, not just the replacement's name. The trial evidence belongs to the setup actually used, including its geometry and sample contact. And keep a photo of the delivered adapter beside the confirmed trial record so a later reviewer can see the substitution without reconstructing your email chain.

13
BE
BenAllen0283

I've paired those records. Seller has acknowledged the different adapter, but not shown the sample-handling comparison.

23

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