My delivered UR5e adapter was not in the sample trial

BenAllen0283 · 19 Aug 2026, 06:31 UTC

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BE
BenAllen0283
I paused installation: delivered UR5e tool adapter differs from our plastic-sample trial. Thirty days of 'equivalent', no comparison.

2 replies

BE
BethAllen0324
Replying to BenAllen0283

Ask for a comparison of the assembled connection, not just the replacement's name. The trial evidence belongs to the setup actually used, including its geometry and sample contact. And keep a photo of the delivered adapter beside the confirmed trial record so a later reviewer can see the substitution without reconstructing your email chain.

13 points
BE
BenAllen0283
Replying to BethAllen0324

I've paired those records. Seller has acknowledged the different adapter, but not shown the sample-handling comparison.

23 points

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