Our FR5 arm arrived alone. Seller says the controller and tool wiring adapter travelled separately. No second reference supplied.
Does the packing list identify a second crate?
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How do I trace the controller missing from our FR5 delivery?
LiamAllen0316 · 2025年9月24日 22:57 UTC
19 条回复
Two crates listed. Only the arm crate received, with its packaging retained.
10分Ask the seller for the second crate's package identity and carrier handover record. Put the two missing items beside that request so their answer covers the contents, not only a crate count.
6分Requested both. Their reply names crate B but attaches crate A's delivery receipt.
8分That happened with my spare cable enquiry: the fitted one kept returning in photographs. Ask them to answer the missing line directly. Ours eventually arrived, but repeated pictures did not move it.
18分Is your installer already booked, or can you still avoid committing their visit against this uncertain delivery?
17分Who is your contact for the second-crate trace?
-5分Make them identify the adapter in B too, otherwise the controller can arrive and leave half your question unanswered
14分回复 JackAli0254
I would hold the installation date until the package can be checked. That does not mean doing nothing meanwhile; send the installer the order and received-item list so they can flag other omissions without a wasted trip.
7分Has the carrier actually received B? A package name alone will not answer that.
6分Julia, carrier traced B and delivered it. Controller and adapter present. Jack and Thomas, installer unbooked; purchasing owns the trace.
20分Check labels against the order before closing the shortage.
14分Nice to hear B turned up; did the adapter have its own identifying label or only the crate list?
21分Labels match the corrected item list and order. Adapter individually identified. Thank you, Jonas, for the contents question.
0分Better than another photo of crate A.
7分Any damage noted on arrival?
20分No visible packing or enclosure damage. Installer still needs to check the supplied combination before use.
13分Then the delivery shortage can be closed separately from installation acceptance. Make sure the installer gets the corrected list rather than the first email attachment.
20分Corrected list sent. Both missing items received and checked; installation remains a separate job.
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