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Why is our spare FR5 cable always on the next shipment?

LuisBrooks0869 · 2025年9月30日 11:45 UTC

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LU
LuisBrooks0869
I checked the delivered FR5 against the main packing list and marked it complete. Then maintenance asked where the spare tool cable was. I'd checked the fitted cable, not the separate spare kit. The seller agrees it is missing but keeps promising the next shipment. We aren't ordering another robot.

8 条回复

LI
LinCarter0966

Does the promise identify a shipment, or just say next?

15
LU
LuisBrooks0869

Just next. No carrier, parcel or date.

5
OM
OmarAli0230

I'd ask for a separate supply proposal, then. You shouldn't need to invent another purchase to get an item from the first one. Have they even said the cable is physically available?

21
LU
LuisBrooks0869

No stock answer. I've asked that directly and corrected our receiving note to show the spare kit outstanding. Main hardware is here, spare isn't.

19
LI
LinCarter0966

Good. Someone planning maintenance needs to see that shortage.

14
OM
OmarAli0230

Lin, yes, and I'd keep the shortage specific. A note saying cable missing could make the installer think the fitted cable never arrived. Luis has two different things to track here.

12
LU
LuisBrooks0869

It now says additional tool cable, installed cable present. The seller has replied that the spare is awaiting their supplier. Still no dispatch plan.

19
LI
LinCarter0966

Then it isn't in transit. Keep chasing supply, not tracking.

15

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