I checked the delivered FR5 against the main packing list and marked it complete. Then maintenance asked where the spare tool cable was. I'd checked the fitted cable, not the separate spare kit. The seller agrees it is missing but keeps promising the next shipment. We aren't ordering another robot.
Why is our spare FR5 cable always on the next shipment?
LuisBrooks0869 · 30 Sept 2025, 11:45 UTC
8 replies
Replying to LuisBrooks0869
Does the promise identify a shipment, or just say next?
15pointsReplying to LinCarter0966
Just next. No carrier, parcel or date.
5pointsReplying to LuisBrooks0869
I'd ask for a separate supply proposal, then. You shouldn't need to invent another purchase to get an item from the first one. Have they even said the cable is physically available?
21pointsReplying to OmarAli0230
No stock answer. I've asked that directly and corrected our receiving note to show the spare kit outstanding. Main hardware is here, spare isn't.
19pointsReplying to LuisBrooks0869
Good. Someone planning maintenance needs to see that shortage.
14pointsReplying to LinCarter0966
Lin, yes, and I'd keep the shortage specific. A note saying cable missing could make the installer think the fitted cable never arrived. Luis has two different things to track here.
12pointsReplying to OmarAli0230
It now says additional tool cable, installed cable present. The seller has replied that the spare is awaiting their supplier. Still no dispatch plan.
19pointsReplying to LuisBrooks0869
Then it isn't in transit. Keep chasing supply, not tracking.
15pointsDiscussion closed
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