The sleeve unloading ticket is still open after 57 days. I have the FR5 waiting message and job version, but the export ends before the clip because recording stopped when its folder filled.
Our FR5 sleeve-stop clip outlasts the saved history
RaviBrown0911 · 2026年1月20日 15:20 UTC
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6 条回复
Have you told support that the export is incomplete? Otherwise they may keep asking why the recorded sequence never reaches your stop.
23分回复 MayaChen1171
Yes. Seller's technical contact knows, but sales sent the old export back as the requested evidence. I've asked them to use the corrected ticket note.
6分Does any other retained source cover that occurrence, such as ordinary PLC history with the relevant job identity?
8分回复 MayaChen1171
PLC history has rolled over. Nothing else matches that occurrence. The recorder fault is with our package maintainer, and support has been asked to specify the next useful capture window.
6分Also ask the maintainer to make an incomplete recording obvious when it happens. A successful export of an old file is a rather effective way to waste another round of support emails.
24分Already requested. They have a proposed record-incomplete notice, not a tested change yet. I won't recreate a stop to replace the missing history.
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