RaviBrown0911 · 20 Jan 2026, 15:20 UTC
Have you told support that the export is incomplete? Otherwise they may keep asking why the recorded sequence never reaches your stop.
23 pointsYes. Seller's technical contact knows, but sales sent the old export back as the requested evidence. I've asked them to use the corrected ticket note.
6 pointsDoes any other retained source cover that occurrence, such as ordinary PLC history with the relevant job identity?
8 pointsPLC history has rolled over. Nothing else matches that occurrence. The recorder fault is with our package maintainer, and support has been asked to specify the next useful capture window.
6 pointsAlso ask the maintainer to make an incomplete recording obvious when it happens. A successful export of an old file is a rather effective way to waste another round of support emails.
24 pointsAlready requested. They have a proposed record-incomplete notice, not a tested change yet. I won't recreate a stop to replace the missing history.
16 pointsThis discussion is closed to new replies after six months without activity. Last activity: .