Our FR5 arm arrived strapped to a pallet, but the mounting kit crate listed separately by the seller isn't here. The freight receipt says one pallet and the tracking says delivered. Those can both be true while we're still missing a crate.
I've got photos from unloading. What do I ask the consolidator to trace: the pallet reference or the missing crate number?
No empty footprint. Just the arm crate, wrapped tight. The seller's departure photo shows a smaller box beside it, though I can't read the number. Beside it, not attached to it.
Then avoid describing two crates as one delivered handling unit. Ask for the consolidation record that associates each crate identifier with a shipment or pallet.
Consolidator sent a receipt for two pieces into their warehouse. Forwarder's release note says one pallet. There's the gap, I reckon, but no one has supplied a picture of what they built onto it.
The receipt does name the kit crate. I've now got the warehouse to open a search against that number. Still no location, but they finally stopped sending me our signed pallet receipt.
Our missing carton was sitting under another customer's pallet reference. The warehouse found it from its own label, not the master tracking. Ask them to include relabelled freight in that search if their records show repacking.