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wrong panel in the setup pictures

NathanBell0634 · 2025年2月21日 11:59 UTC

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NathanBell0634
I've been putting together the handover folder for our delivered UR5e bench setup. The guide's controller panel has connections in places ours simply doesn't have. Labels on the delivered kit match the order, as far as I can read them. We've kept it unpowered. I'd like to send one useful mismatch report instead of another blurry phone picture... what belongs in it?

9 条回复

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ChloeBrooks0831

Which guide revision are you comparing, and does it identify a controller variant?

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NathanBell0634

The footer gives a revision but the cover is missing. Seller sent pages as pictures, so I don't even know whether they're all from the same guide.

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ChloeBrooks0831

Request the complete document with title and revision, tied to the controller identification label.

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NathanBell0634

I've attached the controller label and an overall panel photo to that request. Not trying any connections until our electrician has the matching information.

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LeoChan1058

Number the visible discrepancies on copies of the pictures. 'Doesn't match' invites someone to glance at the logo and say it does; a specific connector location is harder to wave away.

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ChloeBrooks0831

Include the supplied cable labels too. Photograph them without opening covers or disturbing wiring.

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TheoBell0671

I'd add the packing list. Or rather, the item identifiers from it alongside the label photos. We've had a guide supplied for the ordered variant while the actual cabinet was another revision, and it took ages to get everyone discussing the delivered one.

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ChloeBrooks0831

Yes, delivered identification is the anchor. Order descriptions alone cannot resolve that difference.

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TheoBarnes0584

Ask for an answer from someone who can identify the hardware. Repeatedly sending the same sales contact a bigger photo bundle won't help if they can only forward PDFs. Your report sounds usable now; the missing bit may be who receives it.

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