I've been putting together the handover folder for our delivered UR5e bench setup. The guide's controller panel has connections in places ours simply doesn't have. Labels on the delivered kit match the order, as far as I can read them.
We've kept it unpowered. I'd like to send one useful mismatch report instead of another blurry phone picture... what belongs in it?
I've attached the controller label and an overall panel photo to that request. Not trying any connections until our electrician has the matching information.
Number the visible discrepancies on copies of the pictures. 'Doesn't match' invites someone to glance at the logo and say it does; a specific connector location is harder to wave away.
I'd add the packing list. Or rather, the item identifiers from it alongside the label photos. We've had a guide supplied for the ordered variant while the actual cabinet was another revision, and it took ages to get everyone discussing the delivered one.
Ask for an answer from someone who can identify the hardware. Repeatedly sending the same sales contact a bigger photo bundle won't help if they can only forward PDFs. Your report sounds usable now; the missing bit may be who receives it.