wrong panel in the setup pictures

NathanBell0634 · 21 Feb 2025, 11:59 UTC

Closed
NA
NathanBell0634
I've been putting together the handover folder for our delivered UR5e bench setup. The guide's controller panel has connections in places ours simply doesn't have. Labels on the delivered kit match the order, as far as I can read them. We've kept it unpowered. I'd like to send one useful mismatch report instead of another blurry phone picture... what belongs in it?

9 replies

CH
ChloeBrooks0831
Replying to NathanBell0634

Which guide revision are you comparing, and does it identify a controller variant?

11 points
NA
NathanBell0634
Replying to ChloeBrooks0831

The footer gives a revision but the cover is missing. Seller sent pages as pictures, so I don't even know whether they're all from the same guide.

19 points
CH
ChloeBrooks0831
Replying to NathanBell0634

Request the complete document with title and revision, tied to the controller identification label.

11 points
NA
NathanBell0634
Replying to ChloeBrooks0831

I've attached the controller label and an overall panel photo to that request. Not trying any connections until our electrician has the matching information.

9 points
LE
LeoChan1058
Replying to NathanBell0634

Number the visible discrepancies on copies of the pictures. 'Doesn't match' invites someone to glance at the logo and say it does; a specific connector location is harder to wave away.

0 points
CH
ChloeBrooks0831
Replying to NathanBell0634

Include the supplied cable labels too. Photograph them without opening covers or disturbing wiring.

21 points
TH
TheoBell0671
Replying to NathanBell0634

I'd add the packing list. Or rather, the item identifiers from it alongside the label photos. We've had a guide supplied for the ordered variant while the actual cabinet was another revision, and it took ages to get everyone discussing the delivered one.

-8 points
CH
ChloeBrooks0831
Replying to TheoBell0671

Yes, delivered identification is the anchor. Order descriptions alone cannot resolve that difference.

8 points
TH
TheoBarnes0584
Replying to NathanBell0634

Ask for an answer from someone who can identify the hardware. Repeatedly sending the same sales contact a bigger photo bundle won't help if they can only forward PDFs. Your report sounds usable now; the missing bit may be who receives it.

0 points

Discussion closed

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