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LiamArcher0403 · 2026年2月12日 13:11 UTC
Send the full pendant-assembly label and external connection photographs with the exact guide revision. Ask their technical contact to identify the applicable installation documents. Matching the arm label alone won't settle a different pendant assembly.
19分Sent. Sales had only the cropped arm label before. Installer supplied the wider photos.
7分Does the pendant assembly have its own identifier visible in those photos, Liam? Our guide search stayed useless until that was included separately.
18分Yes, separate identifier visible. Technical contact acknowledged it and the mismatching guide page.
12分Ask them to return the document set against that identifier, not just another general manual link. Your installer should be able to keep the answer with the actual supplied assembly.
11分Victor, agreed. And include the controller connection arrangement in that confirmation, so the corrected pendant page doesn't leave the other end to guesswork.
13分They found the wrong guide in the package. Matching assembly drawing arrived; installation instructions still missing.
4分Worth chasing those separately now. The drawing can explain the difference without supplying the procedure the installer needs.
10分Matching instructions received. Installer checked the supplied assembly against both documents. Wrong-guide issue closed; complete setup review remains.
2分Keep that exact document set with the equipment record. A later generic download should not replace the instructions that actually match this assembly.
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