fr5 pendant guide shows a connection our assembly lacks

LiamArcher0403 · 2026年2月12日 13:11 UTC

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LI
LiamArcher0403
Our FR5 labels match the order. Pendant guide does not match the supplied connections. Unpowered, twenty-six days awaiting clarification.

10 条回复

SO
SofiaAbbott0021

Send the full pendant-assembly label and external connection photographs with the exact guide revision. Ask their technical contact to identify the applicable installation documents. Matching the arm label alone won't settle a different pendant assembly.

19分
LI
LiamArcher0403

Sent. Sales had only the cropped arm label before. Installer supplied the wider photos.

7分
OW
OwenAli0225

Does the pendant assembly have its own identifier visible in those photos, Liam? Our guide search stayed useless until that was included separately.

18分
LI
LiamArcher0403

Yes, separate identifier visible. Technical contact acknowledged it and the mismatching guide page.

12分
VI
VictorAli0185

Ask them to return the document set against that identifier, not just another general manual link. Your installer should be able to keep the answer with the actual supplied assembly.

11分
SO
SofiaAbbott0021

Victor, agreed. And include the controller connection arrangement in that confirmation, so the corrected pendant page doesn't leave the other end to guesswork.

13分
LI
LiamArcher0403

They found the wrong guide in the package. Matching assembly drawing arrived; installation instructions still missing.

4分
OW
OwenAli0225

Worth chasing those separately now. The drawing can explain the difference without supplying the procedure the installer needs.

10分
LI
LiamArcher0403

Matching instructions received. Installer checked the supplied assembly against both documents. Wrong-guide issue closed; complete setup review remains.

2分
VI
VictorAli0185

Keep that exact document set with the equipment record. A later generic download should not replace the instructions that actually match this assembly.

13分

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