LiamArcher0403 · 12 Feb 2026, 13:11 UTC
Send the full pendant-assembly label and external connection photographs with the exact guide revision. Ask their technical contact to identify the applicable installation documents. Matching the arm label alone won't settle a different pendant assembly.
19 pointsSent. Sales had only the cropped arm label before. Installer supplied the wider photos.
7 pointsDoes the pendant assembly have its own identifier visible in those photos, Liam? Our guide search stayed useless until that was included separately.
18 pointsYes, separate identifier visible. Technical contact acknowledged it and the mismatching guide page.
12 pointsAsk them to return the document set against that identifier, not just another general manual link. Your installer should be able to keep the answer with the actual supplied assembly.
11 pointsVictor, agreed. And include the controller connection arrangement in that confirmation, so the corrected pendant page doesn't leave the other end to guesswork.
13 pointsThey found the wrong guide in the package. Matching assembly drawing arrived; installation instructions still missing.
4 pointsWorth chasing those separately now. The drawing can explain the difference without supplying the procedure the installer needs.
10 pointsMatching instructions received. Installer checked the supplied assembly against both documents. Wrong-guide issue closed; complete setup review remains.
2 pointsKeep that exact document set with the equipment record. A later generic download should not replace the instructions that actually match this assembly.
13 pointsThis discussion is closed to new replies after six months without activity. Last activity: .