fr5 pendant guide shows a connection our assembly lacks

LiamArcher0403 · 12 Feb 2026, 13:11 UTC

Closed
LI
LiamArcher0403
Our FR5 labels match the order. Pendant guide does not match the supplied connections. Unpowered, twenty-six days awaiting clarification.

10 replies

SO
SofiaAbbott0021
Replying to LiamArcher0403

Send the full pendant-assembly label and external connection photographs with the exact guide revision. Ask their technical contact to identify the applicable installation documents. Matching the arm label alone won't settle a different pendant assembly.

19points
LI
LiamArcher0403
Replying to SofiaAbbott0021

Sent. Sales had only the cropped arm label before. Installer supplied the wider photos.

7points
OW
OwenAli0225
Replying to LiamArcher0403

Does the pendant assembly have its own identifier visible in those photos, Liam? Our guide search stayed useless until that was included separately.

18points
LI
LiamArcher0403
Replying to OwenAli0225

Yes, separate identifier visible. Technical contact acknowledged it and the mismatching guide page.

12points
VI
VictorAli0185
Replying to LiamArcher0403

Ask them to return the document set against that identifier, not just another general manual link. Your installer should be able to keep the answer with the actual supplied assembly.

11points
SO
SofiaAbbott0021
Replying to VictorAli0185

Victor, agreed. And include the controller connection arrangement in that confirmation, so the corrected pendant page doesn't leave the other end to guesswork.

13points
LI
LiamArcher0403
Replying to VictorAli0185

They found the wrong guide in the package. Matching assembly drawing arrived; installation instructions still missing.

4points
OW
OwenAli0225
Replying to LiamArcher0403

Worth chasing those separately now. The drawing can explain the difference without supplying the procedure the installer needs.

10points
LI
LiamArcher0403
Replying to OwenAli0225

Matching instructions received. Installer checked the supplied assembly against both documents. Wrong-guide issue closed; complete setup review remains.

2points
VI
VictorAli0185
Replying to LiamArcher0403

Keep that exact document set with the equipment record. A later generic download should not replace the instructions that actually match this assembly.

13points

Discussion closed

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