Our UR5e spare cable has been almost packed in three seller replies, and I'm still looking at an empty stores slot; what should I ask that can't be answered by almost again?
Ask whether the correct cable is physically in stock and allocated to your order, then who is arranging its dispatch. I'd rather hear not in stock than keep planning around a parcel that only exists in an email.
They finally said it is waiting on their cable source, so almost packed meant not here; I've asked for a supply estimate and told stores to leave it unavailable.