Our FR10 arrived. Installed tool cable is fine. Extra cable in the promised kit never turned up. Seller keeps saying next shipment, but won't name one.
I want this off my handover list, preferably by receiving the thing. What should purchasing ask for that isn't just 'any news?' again?
Six weeks of a spare cable being nearly sent
BenAdams0109 · 2025年5月5日 21:16 UTC
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回复 BenAdams0109
Ask them to confirm the outstanding item identifier and give a dispatch date or another proposed remedy. Attach the agreed kit list. The cable already fitted to the robot does not fulfil a separate spare quantity.
12分Sent. They acknowledged the missing cable but still no date. Purchasing has stopped marking this as delivery in progress. It's a promise in progress, which takes up less shelf space
13分回复 BenAdams0109
Have purchasing set a concrete next action with the seller. Another acknowledgement of the same missing item does not resolve it. Keep the spare requirement visible even if they propose a credit.
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