our ur5e spare adapter is always on somebody's next shipment

AnnaAli0242 · 2026年1月11日 15:41 UTC

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AN
AnnaAli0242
We have the fitted adapter, not the extra one on the order, and the seller keeps telling purchasing to add something else so the spare can travel with it (quite a cure for a shortage).

11 条回复

BE
BethBennett0759

Had a spare cable bundled into an unrelated enquiry once. Every answer then referred to the new quote and the original missing item disappeared. Keep this tied to the existing order and ask for separate delivery or a priced alternative.

19分
AN
AnnaAli0242

Yep, they've put it in a new quotation with freight and purchasing nearly approved the lot.

6分
AI
AishaBrooks0866

Don't order your shortage again. Ask them to remove the duplicate item charge and explain who is paying the separate freight.

13分
AN
AnnaAli0242

They'll send it without charging for the adapter, but want us to cover the freight; I've asked purchasing to compare that with a credit and a locally sourced spare.

23分
JA
JaneAdams0162

Our missing spare stayed separate from the fitted hardware too. Has maintenance identified exactly what a local replacement must match?

5分
BE
BethBennett0759

A credit can be sensible here. Just price the actual replacement, including checking it, before accepting a figure based on what the seller says their extra adapter costs.

17分
AI
AishaBrooks0866

Beth, agreed on replacement cost. But Anna may prefer the known ordered spare if the separate freight is tolerable. Get both totals in front of purchasing.

19分
BE
BethBennett0759

Yes. I meant compare it, not take any credit offered.

15分
AN
AnnaAli0242

Jane, maintenance has specified the replacement interface and fixing details; Aisha, purchasing has both prices now and the separate-shipment option is cheaper, so we're asking for that freight charge in writing before agreeing.

12分
AN
AnnaAli0242

Small correction to my opening: it was their sales reply pushing another order, not a condition in the purchase terms.

21分
JA
JaneAdams0162

Did they agree to send the spare on its own? Cost settled still leaves that practical question

9分

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