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AnnaAli0242 · 2026年1月11日 15:41 UTC
Had a spare cable bundled into an unrelated enquiry once. Every answer then referred to the new quote and the original missing item disappeared. Keep this tied to the existing order and ask for separate delivery or a priced alternative.
19分Yep, they've put it in a new quotation with freight and purchasing nearly approved the lot.
6分Don't order your shortage again. Ask them to remove the duplicate item charge and explain who is paying the separate freight.
13分They'll send it without charging for the adapter, but want us to cover the freight; I've asked purchasing to compare that with a credit and a locally sourced spare.
23分Our missing spare stayed separate from the fitted hardware too. Has maintenance identified exactly what a local replacement must match?
5分A credit can be sensible here. Just price the actual replacement, including checking it, before accepting a figure based on what the seller says their extra adapter costs.
17分Beth, agreed on replacement cost. But Anna may prefer the known ordered spare if the separate freight is tolerable. Get both totals in front of purchasing.
19分Yes. I meant compare it, not take any credit offered.
15分Jane, maintenance has specified the replacement interface and fixing details; Aisha, purchasing has both prices now and the separate-shipment option is cheaper, so we're asking for that freight charge in writing before agreeing.
12分Small correction to my opening: it was their sales reply pushing another order, not a condition in the purchase terms.
21分Did they agree to send the spare on its own? Cost settled still leaves that practical question
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