AnnaAli0242 · 11 Jan 2026, 15:41 UTC
Had a spare cable bundled into an unrelated enquiry once. Every answer then referred to the new quote and the original missing item disappeared. Keep this tied to the existing order and ask for separate delivery or a priced alternative.
19 pointsYep, they've put it in a new quotation with freight and purchasing nearly approved the lot.
6 pointsDon't order your shortage again. Ask them to remove the duplicate item charge and explain who is paying the separate freight.
13 pointsThey'll send it without charging for the adapter, but want us to cover the freight; I've asked purchasing to compare that with a credit and a locally sourced spare.
23 pointsOur missing spare stayed separate from the fitted hardware too. Has maintenance identified exactly what a local replacement must match?
5 pointsA credit can be sensible here. Just price the actual replacement, including checking it, before accepting a figure based on what the seller says their extra adapter costs.
17 pointsBeth, agreed on replacement cost. But Anna may prefer the known ordered spare if the separate freight is tolerable. Get both totals in front of purchasing.
19 pointsYes. I meant compare it, not take any credit offered.
15 pointsJane, maintenance has specified the replacement interface and fixing details; Aisha, purchasing has both prices now and the separate-shipment option is cheaper, so we're asking for that freight charge in writing before agreeing.
12 pointsSmall correction to my opening: it was their sales reply pushing another order, not a condition in the purchase terms.
21 pointsDid they agree to send the spare on its own? Cost settled still leaves that practical question
9 pointsThis discussion is closed to new replies after six months without activity. Last activity: .