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UR5e spare kit with no dispatch reference

HarishBrown0924 · 2025年10月30日 10:49 UTC

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HA
HarishBrown0924
I checked this UR5e order by complete kit contents after my earlier finger-count muddle, and the spare cable is definitely missing although the fitted cable is present; seller agrees it is owed but keeps saying it will follow another shipment

7 条回复

WI
WillAbbott0052

Does another shipment actually exist, or is that just their proposed way to send it?

-1
HA
HarishBrown0924

Only a proposal, Will, nothing else on order from us and no reference for another parcel, so I have asked for a standalone delivery answer

7
RE
ReeceBrooks0819

Also ask maintenance how urgent the spare is for your handover. That won't settle the shortage, but it stops somebody assuming the shelf is ready because the installed cable works.

6
HA
HarishBrown0924

Maintenance has it listed as absent now, Reece, and seller offered credit instead of separate supply, but the amount is less than the compatible replacement quote I obtained

14
WI
WillAbbott0052

Is that replacement quote delivered, with the correct cable reference confirmed?

5
HA
HarishBrown0924

Yes Will, delivery included and the installer confirmed the reference, which I sent back with the price; no revised offer and no dispatch yet

7
RE
ReeceBrooks0819

That is a fair comparison to put back to them. I'd leave the spare line outstanding until you have agreed how it will actually be completed.

0

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