HarishBrown0924 · 30 Oct 2025, 10:49 UTC
Does another shipment actually exist, or is that just their proposed way to send it?
-1 pointsOnly a proposal, Will, nothing else on order from us and no reference for another parcel, so I have asked for a standalone delivery answer
7 pointsAlso ask maintenance how urgent the spare is for your handover. That won't settle the shortage, but it stops somebody assuming the shelf is ready because the installed cable works.
6 pointsMaintenance has it listed as absent now, Reece, and seller offered credit instead of separate supply, but the amount is less than the compatible replacement quote I obtained
14 pointsIs that replacement quote delivered, with the correct cable reference confirmed?
5 pointsYes Will, delivery included and the installer confirmed the reference, which I sent back with the price; no revised offer and no dispatch yet
7 pointsThat is a fair comparison to put back to them. I'd leave the spare line outstanding until you have agreed how it will actually be completed.
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