I have the arm label and our receiving photos. Seller supplied a two-crate packing list, but the second marking is unreadable in their photograph. I've asked for that marking in text and a clearer image.

The receiving count matters too. Ask whoever signed what they actually counted, and keep their explanation separate from the printed total; a pallet count and a crate count are not interchangeable.

Pendant stays missing in stores meanwhile. Don't let delivered close the whole order.

Hana, yes, but a recollection about counts will not locate the crate. I'd pursue the legible package identity in parallel rather than wait for the receiver to settle the receipt terminology first.

Agreed, two enquiries. I meant preserve the receiving evidence now, before a quick explanation becomes everybody's recollection of a delivery they didn't see.

Receiver counted one delivered pallet. That doesn't tell us what the consolidator put on it. I've kept that explanation with the receipt; the pendant-package marking is still being chased separately.

Ask for the breakdown record at the consolidator. It may connect the individual crate marks to the pallet that left for your site.

Who has the trace now? Seller forwarding emails isn't a named freight contact.

Seller has now supplied a readable pendant-crate mark and named the consolidator's contact. I have sent that contact our arm label, receipt and the missing mark. No physical location answer yet.

Keep the contact's reply precise about custody. If they find an earlier scan, ask which warehouse or carrier accepted the marked crate after it; an old scan is a useful lead, not necessarily its current position.

Also keep the original unclear photo. You can now pair it with the readable marking instead of leaving two apparently different package descriptions in the correspondence.

Consolidator found the pendant-crate mark in its intake record, but hasn't found the onward handover. Arm pallet delivery is confirmed separately. The missing package search has narrowed to their records, not finished.

That intake record answers a real stage. Ask for the next search owner and update time while they check the onward movement.

Does their record explicitly identify the teach-pendant package, or have they only matched the marking from your request? I would retain how the contents and crate identity were connected.

The contents connection comes from the seller's packing list. Consolidator matched the external marking, not an opened contents check. Thanks, Isaac; I'll keep that source clear in the receiving note.

Good. Installer needs missing pendant package, not shipment delivered with paperwork trouble.

Our internal record now says arm received, pendant-package onward movement unconfirmed. Consolidator has assigned a search contact. No delivery arrangement to report for the missing crate.