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Refurbished UR5e comes with an empty controller backup folder

ChloeBaker0483 · 2025年2月14日 06:58 UTC

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CH
ChloeBaker0483
I'm considering a used UR5e for polymer-puck handling. The seller's equipment list includes backups, but the folder they've shared is empty. Should that stop an inspection visit or just change what I ask for?

11 条回复

LU
LuisChan1130

Ask what backups they mean; previous process programs may not be part of your usable handover.

13
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ChloeBaker0483

I meant machine configuration, not the previous owner's process. Thanks, that wording was loose. The seller hasn't said whether the advertised backup exists anywhere else.

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LU
LuisChan1130

An empty folder proves an incomplete handover, not that the machine is faulty.

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AaronBaker0436

Give the inspector the exact equipment list and that question before booking. They can tell you what they can verify and what needs seller or manufacturer support.

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LU
LuisChan1130

Also establish who helps after delivery, especially if configuration recovery is needed.

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ChloeCarter1005

We paid for a visit before asking whether the controller shown was included, and that wasted everyone's time; settle the offered package and missing records in writing first.

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ChloeBaker0483

The seller confirms the pictured controller is included. They now say 'backups available' was standard listing text, not a checked item. I'm a bit less keen.

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ChloeCarter1005

Then ask them to correct the list before any inspection is commissioned; otherwise you are paying someone to assess a package whose description is still unreliable.

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LuisChan1130

What has the inspector said about establishing the necessary configuration and support?

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ChloeBaker0483

They'll first review the identification and records remotely. We've postponed the visit until that review and a corrected equipment list. Haven't ruled it out, but no collection booked.

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LU
LuisChan1130

That leaves the condition question open while you establish what you're actually buying.

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