Our unnamed seller in China confirmed a Fairino FR5 configuration using our fixture drawing before purchase.
I received an arm with a different label suffix and a visibly different interface around the tool interface bracket.
The seller's equivalence assurance comes without a comparison.
Our tooling remains unfitted after 24 days awaiting clarification.
Do you've the seller's confirmation, delivered identification label, and fixture drawing available together? Comparing those would identify the discrepancy without assuming what the suffix means.
I have the prepayment confirmation referring to our drawing and the different delivered identifier. Our unpacking photographs also show the interface as received, with no tooling installed.
@SamBell0681 Provide those records together and request an interface drawing specific to the configuration you received. Keeping the tooling off preserves the original condition while its compatibility is assessed.
Can I describe this as the wrong revision based on the suffix alone? I'd prefer not to make the dispute depend on an unverified interpretation of the identifier.
A matching interface drawing would establish that the delivered configuration is compatible with your fixture. Request that document to support the seller's equivalence claim.
I overstated what that document would establish. The drawing can help resolve physical fit, while the remaining compatibility questions need assessment against your intended configuration and application.
@HazelArcher0397 The suffix's meaning hasn't been established. Whatever its explanation, the seller still needs to account for the visible difference from the confirmed interface drawing.
I've accepted the delivered interface after a completed configuration comparison and qualified review against our stated fixture requirements.
That resolves this discrepancy for us, with installation checks still required.