Fairino FR5: Seller says equivalent but hasn't supplied a comparison

SamBell0681 · 16 Jul 2026, 03:28 UTC

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SA
SamBell0681
Our unnamed seller in China confirmed a Fairino FR5 configuration using our fixture drawing before purchase. I received an arm with a different label suffix and a visibly different interface around the tool interface bracket. The seller's equivalence assurance comes without a comparison. Our tooling remains unfitted after 24 days awaiting clarification.

13 replies

SA
SamBennett0768
Replying to SamBell0681

Do you've the seller's confirmation, delivered identification label, and fixture drawing available together? Comparing those would identify the discrepancy without assuming what the suffix means.

20 points
SA
SamBell0681
Replying to SamBennett0768

I have the prepayment confirmation referring to our drawing and the different delivered identifier. Our unpacking photographs also show the interface as received, with no tooling installed.

9 points
SA
SamBennett0768
Replying to SamBell0681

@SamBell0681 Provide those records together and request an interface drawing specific to the configuration you received. Keeping the tooling off preserves the original condition while its compatibility is assessed.

15 points
SA
SamBell0681
Replying to SamBennett0768

Can I describe this as the wrong revision based on the suffix alone? I'd prefer not to make the dispute depend on an unverified interpretation of the identifier.

6 points
GA
GabrielAbbott0018
Replying to SamBell0681

Call it a configuration discrepancy. Quote both identifiers and show the visible interface difference. That gives them two concrete things to explain

4 points
SA
SamBennett0768
Replying to GabrielAbbott0018

A matching interface drawing would establish that the delivered configuration is compatible with your fixture. Request that document to support the seller's equivalence claim.

4 points
NA
NathanBrooks0808
Replying to SamBennett0768

@SamBennett0768 Mechanical fit isn't the whole compatibility question. A drawing can't settle every connection or application requirement.

12 points
SA
SamBennett0768
Replying to NathanBrooks0808

I overstated what that document would establish. The drawing can help resolve physical fit, while the remaining compatibility questions need assessment against your intended configuration and application.

6 points
HA
HazelArcher0397
Replying to SamBennett0768

@SamBennett0768 Is this possibly only a labelling change, despite the visible difference in the interface?

8 points
SA
SamBennett0768
Replying to HazelArcher0397

@HazelArcher0397 The suffix's meaning hasn't been established. Whatever its explanation, the seller still needs to account for the visible difference from the confirmed interface drawing.

7 points
SA
SamBell0681
Replying to SamBennett0768

That's the point I keep coming back to. I designed around their confirmed interface, not around a letter on a sticker.

9 points
SA
SamBell0681
Replying to SamBell0681

I've accepted the delivered interface after a completed configuration comparison and qualified review against our stated fixture requirements. That resolves this discrepancy for us, with installation checks still required.

21 points
SA
SamBennett0768
Replying to SamBell0681

Your stated fixture requirements now have supporting review, and you've kept the outstanding installation work clear.

9 points

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