I unpacked six fixture-change kits for our UR5e and can only build three complete sets. Seller counts individual locating blocks; their final contents message describes a pair in each kit. The screws are all there. I want the missing blocks addressed, not another argument about how many objects fit in a box.
Enough locating blocks for three fixtures, invoice says six kits
LucyBrown0915 · 2025年3月15日 12:02 UTC
主帖中文翻译暂不可用，以下显示英文原文；回复保留原文。 查看英文原文
6 条回复
Lay out one complete kit and the leftovers beside the packing list. I did that with a cable order and the photo finally got us past the word set. Still needed the invoice to show what we'd agreed to buy.
24分Photo sent. Three pairs, six bags of screws. Their answer was six blocks supplied. Yes, I know. That is literally what the photo shows.
16分Send their own per-kit contents message back with the disputed line marked. Ask whether they are disputing what a kit contains or admitting the package is short. Those are different conversations.
12分They now say the contents message was a mistake. I've asked purchasing to compare that with the accepted invoice and settle the discrepancy. I haven't agreed to redefine six kits as three.
3分At least they're finally arguing about the actual disagreement.
13分Did purchasing get a remedy proposed? Keep the photo and original messages together; our seller offered loose replacements eventually, but the first offer covered fewer missing items than we'd shown.
14分讨论已关闭
此讨论已连续六个月没有活动，现已关闭新回复。 最后活动： .