I handed over a housing-transfer job with a clear startup sheet and almost nothing about interruptions. The operators use the sheet correctly. Then an empty pocket appears and they call me, because I never gave them an agreed decision to make.
I'm revising the handover with controls. Which recovery situations would you put ahead of another demonstration of a perfect tray?
Start with the calls you actually receive, including that empty pocket, and agree the permitted response and escalation for each before teaching it; I would also include an interruption where nobody can confirm whether the housing was placed, because another cheerful startup demonstration won't help with that.
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