The accessory box was sealed when stores opened it. We ordered 64 matched kits for molded-part jobs, with one tool cable in each; the other listed contents count to 64, but cables count to 48. Seller now says the quantity meant pieces, despite the final contents message. I need the missing sixteen answered without another photograph of the full outer box.
Our 64 FR5 accessory kits contain only 48 tool cables
NoahBrown0890 · 2026年3月21日 01:44 UTC
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Show each component count beside the agreed per-kit contents. Sixteen cables short, not sixteen mysterious pieces.
12分Sent that table. Their reply counts 64 labelled bags, although sixteen bags have no cable.
14分Do the labels identify the same kit revision as the final contents message?
11分Yes. Same revision on all bags and the message. Stores has kept the incomplete bags apart from the 48 complete ones.
5分Is there a second cable parcel in their packing record? Worth asking once before this turns into an argument about what a bag means.
5分Amara, yes, but make them identify that parcel. Don't let separate shipment become the next empty answer.
14分No second parcel. Their packing supervisor confirms only 48 cables were packed and has accepted the shortage. Sales is offering credit or a separate supply of sixteen.
3分Have they priced the separate shipping? I would compare the actual offers before choosing. A credit sounds simple until you discover the alternative cable supply costs more than the amount credited.
12分And make the supply offer name the cable reference already checked for these kits, not a vaguely compatible replacement.
10分They have offered the same cable reference with shipping included. We chose that option; their warehouse has reserved sixteen and sent photographs of the labels. No dispatch reference yet.
5分Please post when they arrive. Curious whether the reserved stock turns into a complete delivery without another counting exercise.
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