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Why is the delivered FR10 bracket different from the confirmed drawing?

MayaBennett0736 · 2026年6月28日 07:19 UTC

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MA
MayaBennett0736
Our FR10 arrived with another label suffix and a tool-interface bracket unlike the configuration confirmed against our fixture drawing. Seller calls it equivalent. No dimensions to explain that. Tool has stayed unfitted for three days and lightweight-housing loading cannot begin. Is asking for the exact bracket comparison enough, or should I refuse this substitution now?

5 条回复

OS
OscarAllen0271

Ask for comparison first, but don't accept equivalence without the attachment dimensions and supported configuration.

8
MA
MayaBennett0736

Comparison came back with a different locating diameter. Our toolmaker says the confirmed tool cannot register on it. Seller offers a locally made ring, with no revised assembly drawing. I do not want our first installation to become an adapter experiment.

14
OS
OscarAllen0271

Then request the confirmed bracket. A ring proposal isn't the configuration you ordered.

4
MA
MayaBennett0736

Yes. I have declined the ring and asked them to supply the confirmed bracket with its identification. We are keeping the incompatible one unfitted, not making a hole bigger to rescue their substitution.

3
MA
MayaBennett0736

Correct bracket received and checked by our toolmaker against the agreed attachment drawing. Diameter and bolt positions now match, and its label is recorded with the kit. Seller accepted return of the wrong bracket. This mismatch is closed; installation checks are still a separate job.

23

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