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Should I split our missing FR5 spare kit into separate requests?

JaneChan1119 · 2025年9月23日 19:43 UTC

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JA
JaneChan1119
Our FR5 package is here, but its promised spare kit is not. The seller says the extra tool cable is holding it up. I do not know whether the other kit items are ready or merely on the same list. Would separate requests help, or just give us more tickets to chase?

5 条回复

WI
WillCarter1009

Use one shortage list with a row for each item. Ask for ready quantity and dispatch options beside each row. Cheaper than multiplying the email collection.

6
JA
JaneChan1119

They filled it in. Two spare sensor leads are ready; the tool cable has no stock estimate. They offered to send the leads if we pay postage. All three items were included in our order.

5
WI
WillCarter1009

I'd ask them to cover the split postage before agreeing. You ordered a complete kit, and the delay is not a change you requested.

4
JA
JaneChan1119

They agreed to pay postage on the leads. We have a parcel reference but no collection scan yet. The cable line stays open. This is more useful than the old single promise, even if it leaves us waiting.

12
WI
WillCarter1009

Did those leads arrive with the right markings? At least you can close their rows separately when checked.

7

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