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Which connection guide matches the panel on our delivered FR10?

ChenAllen0268 · 2025年9月16日 05:44 UTC

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CH
ChenAllen0268
Our FR10 label matches the order, but the supplied connection guide shows a panel layout unlike ours. I have left it unpowered. Which identifiers should the seller's technical person reconcile?

8 条回复

OS
OscarAllen0271

Arm, controller and cable identifiers, plus guide revision and clear external-panel photos. No trial connections.

11
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ChenAllen0268

Sent those. The seller replied that FR10 is the correct model. I asked again about the panel and guide revision, since that answer leaves the actual connection question untouched.

12
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OscarAllen0271

Ask them to identify the supplied configuration, not repeat the model name.

13
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ChenAllen0268

They have forwarded the comparison to service. Our installer also has the photographs and has not agreed any connection work while the documents differ.

6
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TheoBell0671

Keep the cable label readable in that comparison. We once concentrated on the panel picture and forgot the lead could belong to a different supplied arrangement. Or at least, that's what the technical person needed to rule out before selecting the guide.

3
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OscarAllen0271

And don't open it for better pictures. External identifiers should start the service review.

11
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ChenAllen0268

Theo, both cable-end labels are included. Service has acknowledged receipt but not identified the correct guide yet. The delivered assembly remains unpowered and unchanged.

13
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TheoBell0671

Good. When the guide comes, have the installer check it against this exact assembly rather than treating a newer PDF as an answer just because it arrived from service.

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