ChenAllen0268 · 16 Sept 2025, 05:44 UTC
Arm, controller and cable identifiers, plus guide revision and clear external-panel photos. No trial connections.
11 pointsSent those. The seller replied that FR10 is the correct model. I asked again about the panel and guide revision, since that answer leaves the actual connection question untouched.
12 pointsAsk them to identify the supplied configuration, not repeat the model name.
13 pointsThey have forwarded the comparison to service. Our installer also has the photographs and has not agreed any connection work while the documents differ.
6 pointsKeep the cable label readable in that comparison. We once concentrated on the panel picture and forgot the lead could belong to a different supplied arrangement. Or at least, that's what the technical person needed to rule out before selecting the guide.
3 pointsAnd don't open it for better pictures. External identifiers should start the service review.
11 pointsTheo, both cable-end labels are included. Service has acknowledged receipt but not identified the correct guide yet. The delivered assembly remains unpowered and unchanged.
13 pointsGood. When the guide comes, have the installer check it against this exact assembly rather than treating a newer PDF as an answer just because it arrived from service.
17 pointsThis discussion is closed to new replies after six months without activity. Last activity: .