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EllaBrooks0816 · 2025年7月30日 18:30 UTC
Ask for the delivered bracket drawing beside the agreed one, with the changes marked; otherwise equivalent can mean anything from same holes to vaguely similar purpose.
11分Agreed drawing is B, delivered bracket is marked D; sales sent a D drawing but no marked comparison, and the toolmaker says its mounting face is farther forward.
-2分Get them to compare that face position explicitly, including its effect on your existing tool rather than just the bracket in isolation.
18分I've sent that request, plus the confirmation email for drawing B so the agreed arrangement doesn't disappear from the discussion.
15分Does the changed suffix identify the arm configuration or only the supplied bracket assembly? Those may need separate comparisons (I would not infer the meaning from the lettering).
3分Also ask whether B is still available; deciding between an assessed substitute and the originally agreed kit needs both options on the table.
18分And who covers the toolmaker's review if the substitution requires different tooling?
17分Suffix meaning is still unanswered, Harish; seller calls D their current bracket and says B can be made, but hasn't given a price or time for that.
13分Don't let can be made turn into replacement arranged. Ask for the actual proposal for B while your toolmaker reviews D.
4分The toolmaker can compare the interfaces without approving a complete application. Make sure the seller doesn't turn a drawing comment into permission to ship another substitute.
14分Toolmaker's first comment is that D changes the tool offset, not that D is acceptable; I've kept those words in the reply and asked sales to answer the cost question as well.
3分Has the seller explained the suffix yet? The offset finding answers the bracket question but may not identify everything that differs in the supplied configuration.
18分They now say the suffix names their supplied interface package, and have sent its item list; our installer is checking that list against the order, so I'm not treating the explanation alone as closure.
1分Does their proposal include replacing B at their expense, or are they asking you to fund a return to the agreed arrangement?
13分Daniel, I'd want that answer before spending much more design time on D. Easy to drift into paying to make the convenient replacement work.
12分They've offered B without a further bracket charge, but transport and lead time are still being discussed; D has not been approved and our tooling remains off the arm.
9分That leaves a real option. Have them identify which other interface parts stay with B, not only the bracket name.
16分Ella, does the installer's item comparison show any additional difference besides the bracket?
8分The listed cable and fastener set match the order; bracket arrangement is the outstanding difference, according to the installer's comparison. Still waiting for the complete B replacement proposal.
3分Please post when they give you that proposal; an offer to make the right bracket still leaves you without a delivery plan.
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