EllaBrooks0816 · 30 Jul 2025, 18:30 UTC
Ask for the delivered bracket drawing beside the agreed one, with the changes marked; otherwise equivalent can mean anything from same holes to vaguely similar purpose.
11 pointsAgreed drawing is B, delivered bracket is marked D; sales sent a D drawing but no marked comparison, and the toolmaker says its mounting face is farther forward.
-2 pointsGet them to compare that face position explicitly, including its effect on your existing tool rather than just the bracket in isolation.
18 pointsI've sent that request, plus the confirmation email for drawing B so the agreed arrangement doesn't disappear from the discussion.
15 pointsDoes the changed suffix identify the arm configuration or only the supplied bracket assembly? Those may need separate comparisons (I would not infer the meaning from the lettering).
3 pointsAlso ask whether B is still available; deciding between an assessed substitute and the originally agreed kit needs both options on the table.
18 pointsAnd who covers the toolmaker's review if the substitution requires different tooling?
17 pointsSuffix meaning is still unanswered, Harish; seller calls D their current bracket and says B can be made, but hasn't given a price or time for that.
13 pointsDon't let can be made turn into replacement arranged. Ask for the actual proposal for B while your toolmaker reviews D.
4 pointsThe toolmaker can compare the interfaces without approving a complete application. Make sure the seller doesn't turn a drawing comment into permission to ship another substitute.
14 pointsToolmaker's first comment is that D changes the tool offset, not that D is acceptable; I've kept those words in the reply and asked sales to answer the cost question as well.
3 pointsHas the seller explained the suffix yet? The offset finding answers the bracket question but may not identify everything that differs in the supplied configuration.
18 pointsThey now say the suffix names their supplied interface package, and have sent its item list; our installer is checking that list against the order, so I'm not treating the explanation alone as closure.
1 pointsDoes their proposal include replacing B at their expense, or are they asking you to fund a return to the agreed arrangement?
13 pointsDaniel, I'd want that answer before spending much more design time on D. Easy to drift into paying to make the convenient replacement work.
12 pointsThey've offered B without a further bracket charge, but transport and lead time are still being discussed; D has not been approved and our tooling remains off the arm.
9 pointsThat leaves a real option. Have them identify which other interface parts stay with B, not only the bracket name.
16 pointsElla, does the installer's item comparison show any additional difference besides the bracket?
8 pointsThe listed cable and fastener set match the order; bracket arrangement is the outstanding difference, according to the installer's comparison. Still waiting for the complete B replacement proposal.
3 pointsPlease post when they give you that proposal; an offer to make the right bracket still leaves you without a delivery plan.
9 pointsThis discussion is closed to new replies after six months without activity. Last activity: .