Our UR5e arrived for molded-test-piece sorting with a crushed crate corner and shifted supports. Visible damage near the tool interface cover. I kept the packaging and photographed it; setup remains unpowered. The unnamed Chinese seller says switch on. I need an assessment route, not a guess that the cover is the whole problem.
Keep it unpowered pending qualified assessment. Ask for the assessor, scope and applicable procedure; a general instruction to energise does not resolve the visible damage.
Send the overall crate and displaced-support photographs with the close damage views, so the technical reviewer sees more than one broken-looking cover
Agreed. Damage assessment and responsibility are different questions. Neither a carrier dispute nor a seller's reassurance establishes the condition required for commissioning.
Purchasing is coordinating the delivery report. Maintenance has the setup on hold. No assessor or procedure has been confirmed, and I have not removed the damaged cover to look inside.
That is recorded with the photographs now. Any proposed inspection work goes to the qualified reviewer first; no power-on trial or repair has been authorised.