Our unnamed seller in China says it handed over Universal Robots UR5e, including the gripper mounting kit, to a freight agent.
The agent says it's waiting for warehouse receipt and uses a different reference.
I've spent 24 days asking where our order is.
We bought it for placing housings in trays, and neither message gives me a confirmed location.
Who actually has our Universal Robots UR5e?
ClaraBell0611 · 2026年4月29日 02:50 UTC
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Could you check each document's title? It matters whether you're comparing a booking with a receipt, since those describe different events.
21分The seller supplied a collection booking, while the agent's warehouse reference shows no arrival. Although our packing list includes Universal Robots UR5e and the gripper mounting kit, neither message identifies a received crate against that order.
11分