Our unnamed seller in China says it handed over Universal Robots UR5e, including the gripper mounting kit, to a freight agent.
The agent says it's waiting for warehouse receipt and uses a different reference.
I've spent 24 days asking where our order is.
We bought it for placing housings in trays, and neither message gives me a confirmed location.
The seller supplied a collection booking, while the agent's warehouse reference shows no arrival.
Although our packing list includes Universal Robots UR5e and the gripper mounting kit, neither message identifies a received crate against that order.