The seller confirmed our FR5 tooling assembly before purchase, then delivered a different adapter suffix with its face standing farther out. Their comparison says the bolts fit. It says nothing about the molded part's position in the receiving nest. How should I ask them to address the complete substitute without volunteering to redesign the cell around it?
We have had a correct mounting reference attached to the wrong supplied geometry. Ask for both assembly drawings and the effect on your actual holding, placement and withdrawal, plus availability of the agreed adapter.
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