Our FR10 guide shows a cable connection we don't have. Setup's unpowered. Seller keeps resending the same file.
I can't continue setup with this cable drawing
SaraCarter0983 · 2025年6月2日 08:44 UTC
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Send the equipment labels and mark the mismatch on their diagram.
7分回复 KaiBrown0889
Already did. Their reply says latest manual, but doesn't mention our labels.
17分Ask them which page applies to the supplied cable. Latest is lovely, applicable would be more useful.
15分Asked that exact question. Also included the cable's own reference this time.
23分I'd have your installer in that conversation, because they will need to confirm the eventual instructions cover the delivered combination rather than just file away whatever PDF arrives next
16分Yes. Don't guess the connection from a similar-looking drawing.
19分We once printed the corrected sheet and left the old one beside it. You can guess which one the next shift picked up. When this gets sorted, replace the setup copy as well as the file in the office.
2分Is the seller forwarding your photos to technical support, Sara, or are you still getting sales replies?
12分Sales until now. Installer has a technical contact copied in at last.
20分Any answer from that contact about the actual cable?
9分回复 KaiBrown0889
They sent an applicable supplement. Installer is checking it before setup continues. Thanks, Leah, old printout removed.
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