Our FR10 guide shows a cable connection we don't have. Setup's unpowered. Seller keeps resending the same file.
I can't continue setup with this cable drawing
SaraCarter0983 · 2 Jun 2025, 08:44 UTC
11 replies
Replying to SaraCarter0983
Send the equipment labels and mark the mismatch on their diagram.
7pointsReplying to KaiBrown0889
Already did. Their reply says latest manual, but doesn't mention our labels.
17pointsReplying to SaraCarter0983
Ask them which page applies to the supplied cable. Latest is lovely, applicable would be more useful.
15pointsReplying to PavelChan1049
Asked that exact question. Also included the cable's own reference this time.
23pointsReplying to SaraCarter0983
I'd have your installer in that conversation, because they will need to confirm the eventual instructions cover the delivered combination rather than just file away whatever PDF arrives next
16pointsReplying to AmaraBarnes0600
Yes. Don't guess the connection from a similar-looking drawing.
19pointsReplying to SaraCarter0983
We once printed the corrected sheet and left the old one beside it. You can guess which one the next shift picked up. When this gets sorted, replace the setup copy as well as the file in the office.
2pointsReplying to SaraCarter0983
Is the seller forwarding your photos to technical support, Sara, or are you still getting sales replies?
12pointsReplying to PavelChan1049
Sales until now. Installer has a technical contact copied in at last.
20pointsReplying to SaraCarter0983
Any answer from that contact about the actual cable?
9pointsReplying to KaiBrown0889
They sent an applicable supplement. Installer is checking it before setup continues. Thanks, Leah, old printout removed.
15pointsDiscussion closed
This discussion is closed to new replies after six months without activity. Last activity: .